TERMS OF SERVICE
Kimra Luna Media reserves the right to modify these terms of service at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised terms of service on the KimraLuna.com websites.
Kimra Luna Media will, at its discretion, allow for the return or replacement of any defective product within 30 days from the date of purchase. For recurring billing products, returns for one payment may be provided if requested within the standard 30 day return period. After 30 days all sales are final.
The customer may cancel their recurring billing subscription products at any time but may encounter loss of access to a product or program.
If a customer requests a refund, the money for the requested transaction is refunded back to the customer. If the refund is for a recurring billing product, then the return policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in a cancellation.
If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate a refund – it will only stop future rebills.
There are no refunds on services that include one on one time or technical assistance. Contracts can not be canceled for one on one services, and no refunds will be granted.
Digital products will be accessible immediately after purchase. If a technical glitch does not immediately deliver your sign-in instructions, you will gain access to the digital course as soon as a member of our support team can get your information out to you.
This will happen within a reasonable window of 48 business hours.
Products and services that are mentioned or linked to on this blog may be products that Kimra Luna Media has a financial interest in promoting or has received some other non-financial compensation for.